Stainova Policy

Privacy Policy

Last updated: May 2025

Your privacy matters to us. We collect only what we need, use it only to serve you, and will never sell your data. Ever.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name and delivery address
  • Phone number and email address
  • Payment method (prepaid or COD — we do not store card details)
  • Order history and transaction details
  • Device and browser information when you visit our website

2. How We Use Your Information

Your information is used strictly for the following purposes:

  • Processing and delivering your orders
  • Sending order confirmations and delivery updates via WhatsApp or email
  • Responding to your queries and support requests
  • Improving our website and customer experience
  • Complying with legal obligations

3. We Never Sell Your Data

💙 Your data belongs to you — always. We treat every customer like family. Stainova will never sell, rent, or share your personal information with any third party for marketing, advertising, or any commercial purpose. Ever.

4. Data Sharing

We share your information only when absolutely necessary:

  • Courier partners — your name, phone, and address are shared to fulfil delivery.
  • Payment gateways — for processing prepaid transactions securely.
  • Legal authorities — if required by law or court order.

All third parties we work with are bound to handle your data responsibly and confidentially.

5. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings at any time. Disabling cookies may affect some features of the website.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption to ensure secure data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of any incorrect information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of any promotional communications from us

To exercise any of these rights, contact us on WhatsApp or email.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Privacy concerns? Talk to us.

Monday – Saturday, 9am – 7pm IST

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