Terms & Conditions

1. Acceptance of Terms

By visiting or placing an order on stainova.in, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services. We reserve the right to update these terms at any time without prior notice.

2. Products & Pricing

• All product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
• Prices are subject to change without prior notice. The price at the time of order placement will apply.
• Product images are for representation purposes only. Actual product may vary slightly.
• We reserve the right to limit quantities or discontinue any product at any time.

3. Orders & Payments

• We accept both Prepaid (online payment) and Cash on Delivery (COD) orders.
• An order confirmation will be sent to you via WhatsApp or email after successful placement.
• Stainova reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.
• For COD orders — pay only face to face at the time of delivery. Never transfer money digitally to any courier agent.

4. Shipping & Delivery

• Prepaid orders are delivered within 3–7 working days. COD orders may take 4–9 working days.
• Delivery time depends on your location and courier availability.
• During festivals and public holidays, delivery timelines may be extended.
• In some areas, home delivery may not be available — customers may need to collect from the nearest courier branch.
• If anyone asks you to change your delivery service after placing a prepaid order, do not agree — contact Stainova support immediately.

5. Returns & Refunds

• Returns are accepted only for damaged or wrong items received, within 7 days of delivery.
• Products that have been opened, used, or damaged by the customer are not eligible for return.
• Approved refunds are processed within 24–72 working hours via UPI or bank transfer.
• For full details, please read our Return Policy and Refund Policy.

6. Cancellations

• Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.
• To cancel, contact us immediately on WhatsApp with your order ID.
• If a prepaid order is cancelled before dispatch, the full amount will be refunded within 24–72 working hours.

7. Intellectual Property

All content on stainova.in — including the Stainova name, logo, product images, descriptions, and brand assets — is the exclusive property of Stainova. You may not copy, reproduce, distribute, or use any of our content without prior written permission.

8. Limitation of Liability

Stainova is not liable for any damage, loss, or injury resulting from misuse of our products, failure to follow usage instructions, or any indirect or consequential damages arising from the use of our website or products. Our liability is limited to the value of the product purchased.

9. Privacy

We collect basic information such as your name, phone number, address, and order details solely for the purpose of processing and delivering your order.